Technology
Our cloud technology platform gives our clients the ability to command and control their program operations through real time analytics and operational reporting
what we offer
Technology Features 10,000 ft level
Cloud based platform
Easily maintain and quickly expand agent work force as programs scale to match business volumes, scale and deploy in a matter of hours not days and weeks.
Omni Channel Platform
Email, SMS, Text, Social Media (ChatBot) AI intelligent, Voice.
Quality Management
Evolve traditional performance best practices by expanding quality management to include both voice and screen interactions. Empower managers with the ability to see and hear how an agent engages with customers across voice, Email, SMS, and Chat channels.
Customer Journey Analytics
Actively manage your entire customer base through on demand business intelligence reporting and analytics.
Secure Communications
Designed with advanced encryption, intrusion detection, firewalls, and a vulnerability management system to protect voice traffic and data. Redundant data centers mitigate service disruptions.
We provide an integrated multi-channel communications platform, to efficiently serve customers across channels and provide analytics to drive continual improvement for your brand
Technology Specific Features
Virtual Desktops: Easily design, implement, and manage robust and secure client specified communication programs to
PCI / PII Compliance for Secure Customer communications and data transactions.
Triple Impact’s Customer Analytics Accomplish The Following:
- Target customers with highly relevant offers across all channels, including digital, mobile, and social.
- Maximize customer lifetime value through personalized up-sell and cross-sell offers.
- Track customers and how they move among different segments over time, including customer lifecycle context and cohort analysis.
- Engage with customers through the right channel at the right time with the right message.
- Predict the future behavior of customers using predictive customer behavior modeling.
- Understand customers in the context of their individual relationships with your brand.
- Predict which customers are at risk of churning and why, and take actions to retain them.
- Use advanced calculations to determine the customer lifetime value of every customer and base decisions on it.
- Measure customer sentiment and identify emerging trends in social media and survey data.
We care. We build to suit. We own your business objectives every single day.